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Service

Service

As a professional enterprise of bearing, TP can supply our customers not only precision bearings, but also satisfactory service for multi-level application. With more than 24 years of experiences designing, producing, exporting bearings, we can provide excellent one-stop service from pre-sale to after-sale for our customers as follows:

Solution

At the beginning, we will have a communication with our customers on their demand, then our  engineers will work out an optimum solution based on the customers’ demand and condition.

R & D

We have ability to help our customers to design and produce non-standard bearings based on the information of working environment, our production process can be adjusted to meet our customer’s special requirements, the joint design, technical proposals, drawings, sample testing and testing report can also be provided by our professional team.

Production

Running in accordance with ISO 9001 quality system, the advanced production equipments, sophisticated processing technology, strict quality management system, skilled workers and innovative technical team, make our bearings in continuous quality improvement & technology development.

Quality Control (Q/C)

In accordance with ISO standards, we have professional Q/C staff, precision testing instruments and internal inspection system, the quality control is implemented in every process from material receiving to products packaging to ensure our bearings quality.

Packaging

Standardized export packing and environment-protected packing material are used for our bearings, the custom boxes, labels, barcodes etc. can also be provided according to our customer’s request.

Logistic

Normally, our bearings will be sent to the customers by ocean transportation due to its heavy weight, airfreight, express is also available if our customers need.

Warranty

We warrant our bearings to be free from defects in material and workmanship for a 12 months period from the shipping date, this warranty is voided by non-recommended use, improper installation or physical damage.

Support

After customers receive our bearings, the instructions for storage, rust-proof, installation, lubrication and usage can be offered by our professional team, the consulting and training services can also be offered via our periodical communication with our customers.

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